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One of my colleagues recently told me about an online prescription glasses retailer that has a business model that caught my eye. Whenever you go online looking to purchase glasses whether it be prescription glasses, or non-prescription glasses, what is the biggest problem you encounter? You can’t try the glasses on.
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Warby Parker Home Try-On Review
Warby Parker, a company whose founders were tired of the eyewear industry being dominated by a single company that was keeping the prices of eyeglasses high and reaping huge profits from consumers of prescription eyeglasses who essentially have no other option.
They started their company to be an alternative to the high prices not only by the optical industry but even private optical offices. So how are they revolutionizing the online prescription eyeglass industry? Along with providing one of the most affordable prices for prescription eyewear on the market, this company allows you to go to their website and pick out 5 different frames, they will then ship you those 5 frames, and you have 5 days to try them on, for FREE!
I was extremely fascinated by this business concept that I had to give this a try, let’s give Warby Parker’s home try-on program a go.
Picking Your 5 Try at Home Frames
When you first get to the website you are greeted by a very clean and elegant designed website.
Right away you see them advertising their Try 5 frames for free, the second line of word cycles through things like “on the phone”, “in your pajamas”, “in your own mirror”, and a couple of other funny little phrases.
So from here, there is a button right there that says “Take a Quiz”. This is where you would head next from here.
When you click to take the quiz, the first question you will be asked if you were looking for Men’s style frames or Women’s style frames. I choose Men’s style frames because that is what I prefer, you would just choose your preference here. You may only pick 1.
After you make your preference between Men’s or Women’s style frames it takes you to a screen where you pick you fit. I found this an especially awesome feature as I have a wider fit head, and smaller frames do not fit right so it was nice that I was able to pick a preference here. You may only pick 1.
After you pick which size you prefer you are brought to a screen where you are asked what frame shape you like. You are able to pick between round, rectangular, and square. For this one you may pick as many shapes as you like.
After you pick your preferred frame shapes you are presented with a variety of colors options including bright, neutral, black, tortoise, crystal, and two-tone. You may pick as many colors as you like.
After you have made all the selection of colors that you want, you are presented with 3 different frame materials for you to pick from. The material options you can pick from include acetate (plastic), metal, and mixed material. You may pick as many material types as you would like.
After you are done selecting all the frame materials you want, they ask you when your last eye exam was. You are only able to select one here, so select the appropriate selection.
After that, you have the option of entering in your email here to save your quiz just in case you want to revisit this later, and you don’t want to have to go through all that hassle again.
All the frames that will appear are based on your answers to the quiz that you just took. The frames that appear will all be eligible for the try on at home program. From here you would just go through the selection of frames and pick the ones you would like to try on at home.
After you have made your selection and left a credit card (Don’t worry they aren’t going to charge you unless you don’t return the frames, the postage is free there should be no reason why you don’t return it) and checked out, all you have to do now is wait for the frames to arrive so you could try them on.
Home Try-On Shipping Time
I was super excited to try these frames on so of course, I was a bit impatient, but I placed my order for my 5 frames on a Wednesday, and my glasses arrived on the following Tuesday. It might have been a bit slower due to the Monday of that week being a holiday.
What is in the Box
The frames arrived in a black box with the words “Good things await you” on it along with the Warby Parker logo above the text. When you open the box you are greeted with a bit of information on how to go about getting your glasses ordered, or if you needed any help.
Right on top, there is your home try-on handbook. Inside the handbook, there is useful information on the outside such as how to order your glasses on Warby Parker’s website, and how to send back your home try-on glasses. On the inside of this handbook, on the left-hand side, it explains to you how to tell if your frame fits.
Right below that they explain that their glasses come with a one-year no-scratch guarantee. They replace the lenses for your glasses if they get scratched up for free within 12 months. They also offer a 30-day return or exchange policy if you have any issues or you wanted to change the frame.
The last part of the bottom part talks about glasses adjustments. I thought this was amazing of them, this is seriously over the top customer service. If you need your glasses adjusted and you are not near a Warby Parker retail location and you go get your glasses adjusted somewhere within the first 30 days and that place charges you, Warby Parker will reimburse you up to $50 dollars for the adjustment. That is some seriously amazing customer service.
On the right side of the handbook, the page talks about Warby Parker’s frames and how they are in-house designed and made. Right below it there is a bit about how you could get your insurance money reimbursed if you have out-of-network benefits, and how you could use your FSA and HSA health savings cards on Warby Parker’s website
On the back of the handbook, it just gives a brief summary of Warby Parker’s work with nonprofit organizations.
Right below the handbook in the box is your return shipping label that you use to send the frames back after you are done trying them on. Right below that was the 5 frames that I had picked out. Each neatly individually wrapped.
5 Days to try on Frames
This was the first time that I had ever touched a frame made by Warby Parker and let me tell you I am VERY impressed with the quality of the frames from Warby Parker. Being an optician for many years I know exactly what a quality frame feels like as soon as you touch them. The photo on the right there you can see me with the “Crane” frames.
All of these frames from Warby Parker feel like sturdy frames, and the material that is used to make the frame is very high quality. The hinges feel really sturdy, and do not feel like they would be able to be broken easily. 4 out of the 5 frames I had chosen had extra reinforced hinges.
Check out this short video from Warby Parker showing how their frames are designed and made every step of the way. After watching the video and seeing how much craftsmanship they put into these frames I understand why they feel high quality as they do.
As you can see everywhere from the initial design to the material itself there was a lot of care that was put into creating these frames. For my 5 frames, I picked 3 pairs of sunglasses and two regular pairs of glasses. You can check out the photos of them below.
After you have your frame picked you could actually head over to the Warby Parker website and place the order for your glasses yes, even before you send back the home try-on frames.
The majority of their glasses start at $95 dollars, now you might think like Woah Woah $95 dollars seems high. Well for that amount you are getting a polycarbonate lens WITH anti-reflective coating. That is a great deal, considering if you were to go to your local Walmart to get that the lenses alone for polycarbonate with anti-reflective coating is $110 dollars without the frame. I can tell you that their inexpensive frames are nowhere near the quality of the frames from Warby Parker.
As of right now, Warby Parker is my new favorite online prescription glasses retailer by far. Warby Parker was able to solve a huge problem with purchasing your prescription glasses online by offering the home try-on option for their customers. Not only that they offer top-notch customer service everywhere from their return policy to their scratches warranty, and even with something as minor as the adjustments they are willing to take care of you if you don’t live near a Warby Parker retail store.
So if Warby Parker’s home try-on worth your time? Absolutely! If you are in the market for some new prescription eyeglasses I would definitely give Warby Parker a look. With the home try-on feature you can be sure that the frames that you are getting will fit and look like you imagined. With that great price for single vision lenses with anti-reflective coating along with the high-quality in-house made frames from Warby Parker, there is no better deal.
Do you see some frames that you like? Try the home-try on program for yourself. I mean there honestly is no risk to it, just make sure that you return the frames within 5 days.
Have you tried Warby Parker’s home try-on service? What did you think of it? Let me know below! As always thank you all for reading, if you have any questions, or comments don’t hesitate to leave them below and I will get back to you.
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